Support / 售后
Fix the issue before taking irreversible steps.
Support should collect only the information needed to diagnose the order and network problem.
企微
Enterprise WeChat
WeCom QR / official customer-service entry should be inserted when available.
Installation failed
1eSIM support and carrier lock.
2Whether the QR was already used.
3Stable internet and automatic date/time.
4Available eSIM slot / storage limit.
5Try manual SM-DP+ only when supplied.
Installed but no data
1Confirm you are in the covered country/region.
2Enable the eSIM and select it for mobile data.
3Enable data roaming if required.
4Check APN / line switching conflicts.
5Restart the phone and check local carrier signal.
Speed or signal complaint
Support should ask for the approximate city, signal bars, connected carrier, speed-test screenshot and usage scenario, then distinguish no service, weak signal, congestion, FUP throttling and device issues. Do not promise a fixed speed.