Collect only what the order and support process need.
Linko should minimize customer information and avoid collecting unrelated device/photo data.
Information
Linko may process order/product/payment/refund status, voluntarily provided contact details, device model/OS/eSIM-support information, necessary troubleshooting screenshots, customer-service records, and security/operation logs.
Permissions
Camera/photo access should only be requested when the user actively scans or uploads a selected image. Linko should not continuously read the user's photo library.
Purpose
Order management, payment confirmation, digital delivery, compatibility guidance, support/refund, fraud/security, accounting and legal obligations.
Service providers
Necessary information may be processed by payment, cloud, email/customer-support providers and upstream eSIM technical providers to complete the transaction. Data sharing should be minimized to what is necessary.
Cross-border systems
Some upstream systems may be outside China. Personal information transferred for fulfillment should be minimized and handled under applicable privacy requirements.
Contact
support@linkoesim.com