1. Nature of the Product
Linko eSIM is a travel-connectivity product/service delivered electronically; no physical SIM is shipped. Depending on jurisdiction and the specific transaction, it may be classified as digital content, a digital service, an electronic communications service, or a combination. Mandatory legal classification and rights prevail over this commercial description.
2. Delivery
After payment confirmation and successful provisioning, installation information is made available through the app, secure order page and/or order email and may include a QR code, SM-DP+ address and activation code.
3. Before Payment
Check eSIM compatibility/unlocked status, destination, allowance/days, validity, activation start event, top-up support, network/operator information, total price/currency and applicable taxes before paying.
4. Request for Immediate Performance
Where applicable law provides a withdrawal period and the user wants digital supply/performance to begin before that period ends, checkout will use a confirmation separate from general acceptance of the Terms. Recommended checkout text:
“I expressly request Linko eSIM to begin digital supply/performance before the applicable statutory withdrawal period expires, and acknowledge that, once the conditions required by applicable law are met, my statutory right of withdrawal may be lost or limited.”
5. Order Confirmation / Durable Medium
After order completion, Linko eSIM should provide a storable order confirmation, normally by order email, containing the product, amount, material terms and, where applicable, the user’s immediate-performance request/withdrawal acknowledgment so that a verifiable record exists.
6. Installation
Keep installation information secure. If installation or connectivity fails, do not repeatedly scan, delete an installed eSIM, or reset material network settings before troubleshooting. Contact support@linkoesim.com for assistance.
