1. Scope
This Policy applies to deletion of Linko eSIM accounts and associated personal data and is administered by 上海澜境联数字科技有限公司（Shanghai Lanjinglian Digital Technology Co., Ltd.） It should be read together with the Linko eSIM Privacy Policy and explains which data is deleted, de-identified, or retained after account deletion.
2. In-App Deletion Path
Where the Linko eSIM app allows account creation, the app will provide a clear and readily discoverable way to initiate account deletion, such as “Profile / Account Settings / Delete Account” or an equivalent path. Deletion applies to the full account and associated personal data for which no lawful retention basis remains; temporary deactivation or suspension is not treated as account deletion.
3. Google Play External Deletion Resource
Where the Google Play version enables account creation, Linko eSIM will also provide an external web resource on the official website where users can request account and associated-data deletion, and the corresponding URL will be provided in Play Console. The external resource will not be hidden within unrelated content.
4. Identity Verification
To prevent unauthorized deletion, we may reasonably verify account ownership before processing a request, for example by requiring re-authentication, confirmation of the registered email address, an email OTP, or another appropriate method. Verification will not be designed to create unreasonable friction or prevent legitimate deletion.
5. Pre-Deletion Notice
Before final confirmation, we may explain material consequences of deletion, including effects on active eSIMs, order history, QR codes or installation information, unresolved refund or support cases, and account-linked functionality. Users should save any installation information or order evidence they still need before deletion.
6. Data We Delete
After account deletion is completed, account information and directly associated personal data that is no longer required will be deleted, anonymized, or de-identified, including, where no other lawful retention basis applies, account profile data, login configuration, marketing preferences, and non-essential usage data. Deactivation, suspension, freezing, or hiding an account is not treated as account deletion.
7. Data We May Retain
Certain information may need to be retained for a limited period for legal, tax, accounting, payment, refund, fraud-prevention, security, dispute-resolution, legal-claim, or regulatory purposes. This may include order records, transaction and refund records, necessary security logs, and dispute evidence. Retained data will be limited to the relevant purpose and will not be used for general marketing.
8. eSIM and Order Data
Deleting a Linko eSIM account does not necessarily immediately disable an eSIM already installed on a device, but the user may lose access to certain account-based order and management features. Any effect on a specific eSIM depends on the upstream network rules, lifecycle, and technical implementation. Where deletion has a material effect, the confirmation screen should clearly disclose it.
9. Third-Party Deletion
Where account data has been shared with cloud, email, payment, analytics, eSIM, or other service providers for service delivery, we will, where contractually and legally appropriate, issue reasonable deletion, restriction, or marketing-suppression instructions. Third parties may independently retain transaction, settlement, anti-fraud, or legally required records where permitted or required by law.
10. Marketing Suppression
After account deletion, the deleted account will not continue to be used for general marketing. Where the user’s email address appears in a marketing system, it should be unsubscribed, deleted, or suppressed from further marketing unless the user later opts in again.
11. Completion and Confirmation
An account is treated as deleted only after the deletion process has actually been completed. We may provide confirmation through the website or the registered email address. Where applicable law requires us to retain data or makes immediate deletion technically impracticable, processing will be restricted to storage and necessary security measures and the retained data will not be used for general marketing or unrelated purposes.
12. Timing
We will process deletion requests within a reasonably prompt period and in accordance with applicable law, using an accessible request-handling mechanism. If part of the deletion must be delayed because of identity verification, an unresolved refund or dispute, a fraud investigation, or a legal retention obligation, processing will be limited to what is necessary and explained where appropriate.
13. Withdrawal and Re-Registration
Before deletion is completed, a user may contact the official support channel to ask whether the deletion request can be withdrawn, if the technical process permits. After deletion is completed, using Linko eSIM again may require a new registration. Restoration of deleted data or historical benefits is not guaranteed.
14. Contact
Last updated: August 27, 2026. Account-deletion, data-deletion, and privacy requests may be submitted through in-app account settings, the deletion-request pathway on this page, or the official contact channel available at https://www.linkoesim.com.
